Privacy Policy

Effective Date: 07/09/2024

At KubeDNA, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you use our platform. Please read this document carefully to understand our practices regarding your personal information.

 

 1. Data We Collect 

When you use KubeDNA’s services, we collect the following types of data:

 1.1 Personal Information (PII)

  • Usernames
  • Email addresses
  • Full names
  • Contact details (phone number, address)
  • User profile pictures (if applicable)

 1.2 Authentication Data

  • Passwords (hashed and salted)
  • Security questions and answers
  • Two-factor authentication tokens
  • API keys or access tokens

 1.3 Usage Data

  • User activity logs (e.g., features used, time spent on the platform)
  • Interaction history (e.g., clicks, page views)
  • API usage statistics (if applicable)
  • Frequency and duration of platform use

 1.4 Device and Technical Data

  • IP addresses
  • Browser type and version
  • Operating system
  • Device type (e.g., mobile, desktop)
  • Connection data (e.g., network provider)

 1.5 Metadata and Configuration Data

  • User configuration and preference data (e.g., theme settings, saved views)
  • Kubernetes configurations or orchestration data (if applicable)

 1.6 Transactional Data 

  • Billing information (e.g., credit card details, billing addresses)
  • Payment history
  • Subscription details (e.g., plan type, renewal dates)

 1.7 Analytics Data

  • User behavior patterns (e.g., popular features, navigation paths)
  • Performance metrics (e.g., response times, uptime)
  • Errors and crash reports

 1.8 Communication Data

  • Support tickets and their statuses
  • Email exchanges (support requests, notifications)
  • In-platform messages or notifications

 1.9 Location Data

  • Approximate location based on IP address
  • Geographic region (e.g., country, city)

 1.10 Third-Party Data

  • Data from integrated services (e.g., third-party tools or platforms)
  • OAuth tokens (if applicable)
  • Third-party analytics (if integrated)

 1.11 Customer Feedback and Survey Data

  • Feedback from surveys, reviews, or ratings
  • Feature requests or product suggestions

 

2. How We Use Your Data

We use your data to provide, maintain, and improve our platform and services. Specific uses include:

1. Account and User Management:  

To create and manage user accounts, authenticate users, and manage profiles.

2. Service Provision: 

To deliver core Kubernetes management services (e.g., orchestration, scaling, monitoring) and maintain platform performance.

3. Customer Support: 

To assist users with troubleshooting and resolve support issues.

4. Analytics and Product Improvement:  

To analyze platform usage and improve features and user experience.

5. Billing and Payment Processing:  

To process payments, manage subscriptions, and handle billing information.

6. Security and Fraud Prevention:  

To monitor, detect, and prevent unauthorized access and fraudulent activities.

7. Compliance with Legal Obligations:  

To comply with legal and regulatory requirements.

8. Personalization and User Preferences:  

To customize the user experience based on individual preferences.

3. Data Sharing with Third Parties

KubeDNA does not share user data with third-party services. If this changes, KubeDNA will ensure that any data shared with third parties is done in compliance with applicable laws and regulations.

4. User Rights

Users have the right to access, modify, or delete their personal data, as permitted by applicable law. Deletion requests are only honored when allowed by relevant legal requirements.

To exercise your rights, please contact us at privacy@kubedna.com.

5. Security Measures

KubeDNA takes the following measures to protect your data:

  • Data Encryption: We encrypt data at rest using strong encryption algorithms (e.g., AES-256) and secure data in transit using SSL/TLS.
  • Access Control: We implement role-based access control (RBAC), multi-factor authentication (MFA), and the principle of least privilege.
  • Data Masking/Anonymization: Sensitive data is masked in non-production environments, and anonymization techniques are used where applicable.
  • Data Backup & Recovery: Regular backups are performed and stored securely off-site. Backup and recovery processes are tested regularly.
  • Data Minimization & Retention: We collect only the necessary data and automatically delete it when no longer needed, in accordance with our retention policies.
  • Monitoring & Incident Detection: We monitor activity with intrusion detection systems and maintain secure logs of activity.

6. Cookies and Tracking Technologies

KubeDNA uses cookies and similar technologies to facilitate session management and authentication. These technologies may collect personal data, information about devices and networks, and other interactions with our platform.

We use third-party analytics tools, such as Google Analytics, to help us analyze platform usage and improve our services. Any data shared with these analytics providers is anonymized, and this policy does not cover their use of data.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When data is no longer needed, we securely delete or anonymize it.

8. Legal Compliance

As a Dutch company, KubeDNA complies with various data protection laws and regulations, including:

  • General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA).
  • California Consumer Privacy Act (CCPA) for users in California, USA.
  • Personal Information Protection and Electronic Documents Act (PIPEDA) for users in Canada.

KubeDNA monitors regulatory changes to ensure ongoing compliance with global privacy laws.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: 

Email: contact@kubedna.com